FAQ
Questions that block first orders get answered here.
Ordering, sizing, shipping, and whether ConeBarn is the right route — covered below.
Transparency
You're a new brand — how do I know you're legit?
Fair question. We're a small direct seller, not Amazon-warehoused for two years. Here's what we can show you instead of fake reviews:
- Real burn test — paper burns clean, no chemical smell, tip holds its shape
- Natural unbleached paper — no whitening agents, no chlorine
- Spiral roll — cones hold form without glue buildup
- 30-day guarantee — if the paper tears, burns wrong, or the count is off, we make it right
- Every review marked "Sample provided, honest review" — no incentivized fake 5-stars
Ordering & Packs
Start with 60–120 count if you want a lower-risk first order. Move to 200 count once you know the paper works for you — that's where the best per-cone price lives.
Usually yes. The 200-count packs are built for buyers who want fewer reorders and a deeper price. Smaller counts are mainly for first-order risk reduction.
Yes. Select "Subscribe & Save" on any product page to get a recurring discount and skip the reorder step. Cancel anytime from your account.
Size & Format
108mm is the standard king-size large format. 54mm (CHICONE) is the compact short format — half the length, same roll quality. If size is your main decision, compare those two before worrying about brand.
No. These are pre-rolled cones ready to fill yourself. The goal is to reduce setup friction — not to sell a pre-filled product.
Shipping & Guarantees
Yes, all 50 states. Exact delivery timing depends on checkout location and carrier. Orders are packed tight to prevent crush damage in transit.
If the paper tears on fill, burns with a chemical smell, the tip doesn't hold, or the count is wrong — we replace it or refund it, no lengthy process. Just contact us within 30 days.
Wholesale
Yes. Use the wholesale page if you're buying for a shop, dispensary, or repeat-volume route and want the conversation handled as a business inquiry.